Returns or Exchanges
- Returns are accepted only on saleable, unopened, unused products within fifteen (15) days of purchase within the original packing slip. • Customers are responsible for shipping and coordination of all returns. • A credit/refund will be processed within 72 hours once the item has been received, controlled and approved by Tres Jolie supervisor only • All returns are subject to a 20% restocking fee.
- NON-RETURNABLE PRODUCT
The following types of products are not accepted for return:
- Event Ticket: All class/event ticket sales are final.
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned. • Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned. • Promotional, Prepack, Intro Kit, and Free Items. Promotional and free items may not be returned by themselves. • Hair Extensions, Combs, and Brushes: All sales are final.
- Warranty and Defective Item(s) Related Return. Any item(s) found to be defective within 90 days of purchase may be returned in exchange for a replacement of the defective item(s). If an item is found to be defective, please email Tres Jolie. Provide all pictures, lot number, and copy of your invoice. We will get back to you within 48h (Monday – Friday). Once an item is returned, and received by Tres Jolie, we will ship the replacement item(s) within 72 hours. Under no circumstances will we send out replacement items prior to receiving the defective item(s) being returned.
